Privacy Policy

Effective Date: January 1, 2024

At Mikuheo - Premium Home Cleaning & Organization, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our premium home cleaning and organization services.

Information We Collect

We collect various types of information to provide you with exceptional cleaning and organization services:

Personal Information: Name, address, phone number, email address, and payment information
Service Details: Home specifications, cleaning preferences, special instructions, and access codes
Technical Data: IP address, browser type, device information, and website usage patterns
Communication Records: Correspondence, feedback, and service requests
Location Data: Property address and geographic information for service delivery

How We Use Your Information

Your personal data is used exclusively for legitimate business purposes related to our premium cleaning and organization services:

Scheduling and delivering cleaning and organization services
Processing payments and managing billing
Communicating service updates and appointment confirmations
Improving our service quality through feedback analysis
Ensuring safety and security of our staff and your property
Complying with legal obligations and regulatory requirements

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

With trusted service providers who assist in our operations under strict confidentiality agreements
When required by law, court order, or government regulation
To protect our rights, property, or safety, or that of our customers and staff
In connection with a business transfer or merger, subject to continued privacy protection

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Advanced encryption for data transmission and storage
Regular security audits and vulnerability assessments
Restricted access controls and employee training programs
Secure payment processing systems compliant with industry standards
Regular data backups and disaster recovery procedures

Your Rights Under GDPR

If you are located in the European Union, you have the following rights regarding your personal data:

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data under certain conditions
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Oppose processing based on legitimate interests
Right to Withdraw Consent: Revoke consent for data processing at any time

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service records are typically maintained for seven years for tax and legal compliance purposes. Marketing communications data is retained until you opt out or request deletion.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser preferences, though some website functionality may be limited if cookies are disabled.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take immediate steps to delete such information.

International Data Transfers

If we transfer your data outside your country of residence, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or prominent website notices. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Compliance and Monitoring

We regularly review our privacy practices to ensure compliance with applicable laws and regulations, including GDPR, CCPA, and other relevant privacy legislation. Our data protection measures are continuously monitored and improved to maintain the highest standards of privacy protection.